There are three chief issues that may lead to bad customer support:
Client support isn’t well defined. And to accomplish this, the business should have clear targets and objectives in regards to customer support. It is not sufficient to only instruct your employees to become fine – you have to specify your brand of consumer support and set it in simple terms that everybody can understand.
Workers aren’t trained. Some businesses balk at spending more on customer support training, there’s a far greater risk that clients will be missing due to workers who don’t deliver decent service. A number of the client businesses need weeks of training until their workers are allowed to operate directly with the client.
Inadequate customer support will gradually drive away customers, effectively driving down profits. Clients who need to manage problematic service problems like rudeness, pushiness or incompetence will probably find another business that is more clients friendly. You can refer the source: The World’s Best Net Promoter Score Tool | Get Jago to measure customer satisfaction.
It’s very likely that the cable company provides an incentive to workers who could retain defecting clients. But of course, the workers also have to be educated that there is a stage to let the customer go. Treat the client with respect and dignity, even when he or she chooses to not conduct business with you.