Our discussions surfaced notable gaps between managers’ and employees’ perceptions

Our discussions surfaced notable gaps between managers’ and employees’ perceptions

First, there was a stark difference between how much managers appreciated employees and how appreciated employees felt. We speculate that the illusion of transparency, or people’s tendency to overestimate how visible their emotions are to others, explains this: Managers incorrectly assumed employees knew how they felt about them.

Second, many managers reported that communicating appreciation seemed really complicated. Some had trouble balancing it with developmental feedback and feared sending mixed messages to employees. Some were concerned that their efforts to offer appreciation to all employees would be routinized and seen as impersonal and meaningless. Employees, on the other hand, did not see this as a complex task and quickly and clearly articulated the precise ways managers could effectively express appreciation. Here’s what they told us managers needed to do:

1. Touch base early and often. While regularly taking time to say hello to employees and check in with them might seem like an unnecessary drain on your productivity, these interactions are actually valuable points of connection for your employees (and for you). They prevent your staff from feeling invisible. One of the employees in our focus groups told us that simply hearing “Good morning” or “How are you?” from his department manager would have been as meaningful as formal recognition. Continue reading “Our discussions surfaced notable gaps between managers’ and employees’ perceptions”

Our moderators read all reviews to verify quality and helpfulness

Our moderators read all reviews to verify quality and helpfulness

About eHarmony Reviews

Los Angeles-based eharmony launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship.

eHarmony Reviews

I didn’t want their service anymore. I quit the service and payments and they sent creditors after me for $64. They totally suck. Stay away from eHarmony. It’s a ripoff. I couldn’t believe they act like this towards customers.

I was gifted my membership, found it to be overpriced, was provided very few dates that were iffy at best. Some/many of which didn’t even fit my specifications. In addition, I cancelled my membership and they are now going after me and the person that gifted the membership to me when the cancellation email was not saved. So all in all, I did not find love or even a good date, paid a bunch of money and am incredibly displeased with the customer service.

I purchased eHarmony for my niece, who never actually used the website. I didn’t know that I would be automatically charged for an entire year and did my best to cancel, but was told that I still had to pay for a year of service even though my niece didn’t want it. It was over $200 and I had contacted them the day that I was charged. It was also clear that my niece never even used the first 6 months. By the way, they will only communicate through email and they sometimes don’t get back to you for a few weeks and sometimes not at all.

I was then informed that I could transfer the year over to a family member or friend. I talked my mom into trying this and changed everything over to her and then we were informed that the account was blocked. I’ve emailed them numerous times trying to explain what happened and have them open the account and help me to get it to my mom’s name, but they don’t get back to me. Continue reading “Our moderators read all reviews to verify quality and helpfulness”